Having trouble downloading the TikTok app from the App store or Google Play store? Here's how to resolve that, plus how to download TikTok videos to your device.

TikTok App Download: iOS Devices

If you're unable to download the TikTok app from the App Store, there are a few things you can do to get things working again:

Check For System Outages

Sometimes Apple's servers may be down, impacting the App Store and potential downloads. You can check the system status here.

Check Your Internet Connection

Make sure your Wi-Fi or data is solid, as the App Store won't allow downloads via a weak internet connection.

Make Sure Your Device Is Up To Date

If your phone isn't running the most recent available software, it could impact App Store performance. To check for updates, follow the steps below:

Open the Settings app.

Tap General.

Tap Software Update.

If an update is available, you will be able to download it here.

Restart Your Phone

Turn it off and back on again! It's a classic troubleshooting step for a reason.

TikTok App Download: Android Devices

Having trouble downloading the TikTok app from the Google Play store?

Here are a few troubleshooting steps to run through to get you back on track:

Check Your Internet Connection

A spotty Wi-Fi or mobile data connection will prevent Google Play from downloading apps until the connection is stronger.

Clean Play Store Cache

• Open Settings
• Tap Apps & Notifications > See All Apps
• Tap Google Play Store
• Tap Storage
• Tap Clear Cache
• Tap Clear Data

Reopen the app and try your download again!

Restart Your Device

If you're still unable to download TikTok from the app store, try restarting your device.

How To Download TikTok Videos

You don't need third party tools or external TikTok video downloaders to save videos - TikTok has a build in download feature! Here's how to download videos via the TikTok app:

Open the video you wish to save.

Tap Share.

Tap Save Video.

The saved video will be sent to your device's gallery, where you can access all other downloaded videos.

Learn more about accessing your saved videos, plus learn how to start downloading content for offline watch access to your local device with our easy to use guide to downloading TikTok content. 

How To Disable Video Downloads On TikTok

You can turn off the video download option for your profile, preventing other users from saving your videos, by following the steps below:

Open the TikTok app and visit your profile.

Tap the three stacked lines on the top right corner.

Tap Settings And Privacy.

Tap Privacy > Downloads.

Toggle Video Downloads OFF.